Privacy Policy

Last updated: 2025-08-17

At Spin Haven Canada, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our social casino services.

This policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Name and contact information (email address, phone number)
  • Age verification information (to ensure 18+ compliance)
  • Account preferences and settings
  • Communication history with our support team
  • Device information and IP address
  • Gameplay statistics and preferences

Automatically Collected Information

When you use our services, we automatically collect:

  • Browser type and version
  • Operating system information
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our social casino services
  • To verify your age and ensure compliance with Canadian laws
  • To personalize your gaming experience
  • To communicate with you about our services
  • To provide customer support and respond to inquiries
  • To improve our website and services
  • To comply with legal obligations
  • To promote responsible gaming practices

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • With trusted service providers who assist in operating our website
  • In connection with a business transfer or merger

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Access controls and employee training
  • Data backup and recovery procedures

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Ensure website security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to request deletion of your information
  • Right to withdraw consent
  • Right to file a complaint with privacy authorities

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@spinhavencanada.com

Phone: 1-800-SPIN-CAN (1-800-774-6226)

Mail: Spin Haven Canada Privacy Officer
Toronto, Ontario, Canada

This Privacy Policy is governed by Canadian law and is designed to comply with PIPEDA and applicable provincial privacy legislation.